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Volunteering story from Spain: a presence that matters
“Being a volunteer means giving time, trust, and love to those who need it most.”
My name is Silvia, and I volunteer in Madrid, Spain, alongside my work in the Claims Technical Control team. In 2024, I began my recurring volunteering with Fundación Balia, an organization dedicated to supporting children in vulnerable situations. From the very beginning, my goal has been clear: to actively contribute to the emotional, social, and personal development of the children we accompany.
Each week, I collaborate directly with Balia’s educators, supporting activities designed to strengthen inclusion, respect, and confidence. One of the most meaningful parts of my role is participating in daily assemblies with children.
During these moments, the children share questions, curiosities, and thoughts about the world. My contribution is to guide, encourage, and help create a safe space where every child feels heard and valued.
A highlight of the year was distributing gifts to children. Seeing their smiles and the excitement in their eyes reminded me why these small gestures matter—they bring joy, dignity, and hope to those who need it most. Through
volunteering, I have witnessed children grow in confidence, improve their interactions, and feel more supported. This work has reaffirmed my belief in humanity and in the power of being present for others.